Frequently asked questions
What services are offered and what is pricing?
What services are offered and what is pricing?
Who are your workers?
Our workers are all qualified Personal Support Workers (PSW) or advanced nursing students.
How do I contact Helpers?
For any questions or concerns, you can contact us through our Contact Us Page
Our COVID-19 Response
COVID-19 screening questions before every visit
Staff and clients are required to respond to screening questions before requesting or responding to any new requests. This allows us to get the most up to date confirmation and ensure nobody delivering service is experiencing symptoms and if you or a family member have been experiencing symptoms that our team can take incremental precautions to keep everyone safe.
Practicing excellent infection prevention and control
Our agency partners and Helpers practice excellent infection prevention and control every day. During this time we are increasing hand hygiene procedures, use of personal protective (PPE) equipment (gloves, masks, etc.) and cleaning high touch surfaces regularly.
Limiting contact
Our staff will limit contact and practice social distancing with your family members during visits. We appreciate your support and cooperation in keeping social distancing measures during visits.
Staff and clients are required to respond to screening questions before requesting or responding to any new requests. This allows us to get the most up to date confirmation and ensure nobody delivering service is experiencing symptoms and if you or a family member have been experiencing symptoms that our team can take incremental precautions to keep everyone safe.
Practicing excellent infection prevention and control
Our agency partners and Helpers practice excellent infection prevention and control every day. During this time we are increasing hand hygiene procedures, use of personal protective (PPE) equipment (gloves, masks, etc.) and cleaning high touch surfaces regularly.
Limiting contact
Our staff will limit contact and practice social distancing with your family members during visits. We appreciate your support and cooperation in keeping social distancing measures during visits.
App Specific Questions
How do I sign up?
Simply download out app, create a new account and book your first free home safety visit.
Do I need to sign any contracts?
Our services are available on demand, and require no contracts or minimums.
What are your hours of operation?
Hours of operations are between 7:00am and 9:00pm 7 days a week. Our service hours will be expanding in the future. For specific requests, please contact us directly.
Simply download out app, create a new account and book your first free home safety visit.
Do I need to sign any contracts?
Our services are available on demand, and require no contracts or minimums.
What are your hours of operation?
Hours of operations are between 7:00am and 9:00pm 7 days a week. Our service hours will be expanding in the future. For specific requests, please contact us directly.